Refund & Returns Policy

Last updated: September 14, 2026

Most Suit X Sports products are manufactured, branded or personalized to an approved customer specification. This policy explains cancellations, defects, returns and refunds while preserving any rights that cannot legally be excluded in the customer’s country.

Custom and personalized orders

Because custom-made and clearly personalized products cannot normally be resold, a change-of-mind return or refund is generally unavailable after the customer approves the design, sample or production details and we begin material sourcing or production. This does not remove rights relating to faulty, damaged, misdescribed or incorrectly supplied goods.

Before approving production

Please review all mockups, names, numbers, logos, colors, sizes, quantities and written specifications carefully. Approval confirms that these details are correct. Screen colors, fabric dye lots and production methods can create minor variations that are not normally defects.

Cancellations

Ask us in writing as soon as possible if you need to cancel. Before development, material purchasing or production begins, we will review whether a cancellation and refund is possible. Once chargeable development, samples, materials, customization or production have started, those completed or committed costs may be non-refundable. If we cannot fulfill an accepted order, we will offer an appropriate solution or refund.

Damaged, faulty or incorrect goods

Inspect the shipment promptly. If an item is damaged, faulty, materially different from the approved specification or supplied in the wrong quantity, contact us as soon as reasonably possible—preferably within 7 calendar days of delivery—with the order or invoice number, a clear description, photos or video of the issue, and photos of the packaging where relevant. This requested reporting period does not reduce any non-waivable statutory rights.

Available remedies

After reviewing the evidence, we may offer repair, remake, replacement, completion of a shortage, reasonable price adjustment or refund, depending on the issue and applicable law. Please do not return goods until we provide written return instructions and authorization.

Sizing and approved specifications

Items made to measurements, a size chart or artwork approved by the customer are not considered defective solely because the customer selected an incorrect size, spelling, number, color reference or placement. We will still try to offer a practical paid alteration or remake option where possible.

Items not covered

• Normal wear and tear, misuse, improper washing, accidental damage or unauthorized alteration.
• Minor color differences caused by screens, lighting, print methods or normal fabric dye-lot variation.
• Change of mind on custom, branded, made-to-measure or personalized products after approval or production begins.

Standard non-custom items

If we confirm in writing that an item is standard stock and not customized, request a return within 14 days of delivery. It must be unused, unworn, unwashed and returned with original packaging and tags, subject to applicable law. Return shipping is normally the customer’s responsibility unless the item is faulty, damaged or incorrect.

Return shipping

When our confirmed error caused the return, we will provide or reimburse a reasonable approved return method and arrange the appropriate replacement or remedy. For an approved non-fault return, original and return shipping charges may be non-refundable where permitted by law.

Refunds

Approved refunds are issued to the original payment method or another mutually agreed method. We will confirm when the refund has been initiated; the time for funds to appear depends on the bank or payment provider. Customs duties or taxes paid directly to an authority must normally be reclaimed from that authority.

Contact

Email info@suitxsports.com or WhatsApp +92 305 8367290 before sending any return.